# Managing Your Subscription: Billing, Plans & Cancellation ### Free Trial Haystack offers a **14-day free trial** — no credit card required. Get started in minutes at . *** ### Subscription Plans #### Growth Plan — $20/member per month (annual commitment) Best for teams under 100 engineers. * Unlimited alerts and notifications * 12 months of historical data * Email & Slack support * Dedicated Account Specialist #### Enterprise Plan For organizations with 100+ engineers. Everything in Growth, plus: - On-premise and custom integrations - Dedicated Performance Specialist - Quarterly performance reports - Team training and onboarding sessions - Custom pricing *** ### Paid Add-Ons #### Surveys Recurring pulse surveys to measure team sentiment across topics like collaboration, tooling, and workload. Contact your Account Specialist to enable. #### API Access Public API endpoints for extracting metrics programmatically. Contact to enable. *** ### How Billing Works #### What you're billed for Haystack bills based on the number of **team members** added across your Haystack teams. This is the count of unique members assigned to at least one team in your workspace. **Key clarification:** Billing counts every member added to any team — not just "active" users who logged into the dashboard. If an engineer is on a Haystack team but never opens the app, they still count toward your seat total. #### How to check your current seat count Go to **Members** from the top-left menu to see all members and their team assignments. A member on multiple teams counts as one seat (deduplicated). *** ### Updating Your Billing Information **Who can do this:** Admins only. 1. Navigate to **Settings > Billing > Manage Payment** 2. A Stripe billing portal will open (make sure pop-ups are enabled in your browser) 3. You can update: billing email, billing address, phone number, Tax ID 4. Save your changes in the Stripe portal **Note:** The default billing contact is whoever originally signed up for Haystack, or the billing address provided if your company signed up through Sales. *** ### Understanding Your Invoice Your invoice reflects: * **Number of team members** across all Haystack teams during the billing period * **Plan tier** (Growth or Enterprise) * **Add-ons** (Surveys, API access) if applicable For Enterprise contract details, contact your Haystack account specialist. For specific line item questions, reach out via the in-app chat, Slack Connect channels or email . *** ### Changing Your Plan #### Upgrading to Enterprise Contact your Account Specialist or email . #### Downgrading from Enterprise to Growth Contact your Account Specialist. Downgrades take effect at the end of your current billing period. Enterprise-only features (SSO, custom integrations, on-premise) will be removed. #### Reducing your seat count 1. Go to **Team Settings > Members** for each team and remove departed engineers 2. Remove bot accounts that should not be tracked 3. Verify removed members no longer appear as active on the **Members** page Seat count changes are reflected in your next billing cycle. *** ### Cancelling Your Subscription To cancel your Haystack Delivery subscription: **Email ** with: 1. Your company name 2. The admin email on your account 3. Your requested cancellation date (end of billing period, or immediate) 4. Our team will confirm cancellation and provide: 1. Your final invoice date 2. Data export options 3. Confirmation once processed **What happens after cancellation:** 1. Your team retains access until the end of the current billing period 2. Integrations (Jira, GitHub, Slack, etc.) are disconnected automatically 3. Surveys (if enabled) are deactivated immediately — active surveys will close 4. If you need a full data export before cancellation, let us know and we'll arrange it **Want to pause instead?** Talk to us about reducing seats or pausing. Contact . *** ### Exporting Your Data * Use **Flexible Reports** to export dashboards and reports as CSV or PNG * Use the **Retrospective** page to export sprint data as CSV or PNG * If API access is enabled, use the API for bulk data extraction * For a full data export, contact *** ### Data Deletion Requests For GDPR or compliance-driven full data deletion: 1. Email **** with subject: "Data Deletion Request — \[Company Name]" 2. Include: company name, admin email, whether you need a deletion confirmation certificate 3. We will remove all data, disconnect integrations, and confirm within 5 business days **Note:** Data deletion is irreversible. Export any data you need first. *** ### FAQ
Why does my invoice amount change month to month? Seat count fluctuates as you add/remove team members. Each billing cycle reflects the current count.
I'm an admin — why can't I see the billing page? Make sure pop-ups are enabled. The billing portal opens via Stripe in a new window.
How do I transfer admin ownership? Contact with the current and new admin emails.
Does Haystack offer annual billing? Enterprise plans include annual billing. Contact .
I have both DORA and Delivery — do I get billed twice? Contact your Account Specialist to understand your combined billing arrangement. Seat counts may be shared or separate depending on your contract.