Data Sync

Data refresh times between Haystack and other integrations

JIRA

Refresh Rate

	JIRA (with webhooks)	JIRA (without webhooks)
Add entities	10 seconds	30 minutes
Update entities	10 seconds	30 minutes
Delete entities	10 seconds	24 hours
System issue settings (ex: board config changes like add/delete/update columns)	Every weekend	Every weekend

Learn how to enable webhooks (faster data sync) for JIRA.

Edge cases

• Only first 250 comments on an issue is sync'd.

• Bug SLAs take 30 minutes to calculate after an issue has been sync'd.

• When a new Jira member is created, it takes 15 minutes for it to sync with a Git user. Read more on mapping members.

Version Control

Refresh Rate

	Github	Bitbucket	Gitlab
Pull Requests	30 seconds	30 minutes	30 minutes
Repositories	30 seconds	24 hours	24 hours
Deployments	30 minutes	24 hours	24 hours

Edge cases

• Git rebase changes history by deleting the commits.

  • Github: rebase commits are deleted in 24 hours

  • Bitbucket: rebase commits are not deleted

  • Gitlab: rebase commits are not deleted

• Only first 300 reviews on an pull request are sync'd

FAQ

Can I manually trigger data refresh?

No.

You can contact [e-mail] to request for manual data refresh trigger.